FAQ

Frequently Asked Questions
a. I speak with people on occasion that ask us why our contract is so strict. I told a woman this morning
that we have to make the contract with as many rules as they are because there are a select few that will
just completely destroy a cabin with no respect for anyone else's property. This does not happen often but
it does happen, so thus the contract.

1.   Contacting us
Our offices are located within our home. Therefore we do not have "office hours". If we are home we will
take reservations. We like to get out a lot on the weekends so sometimes we aren't home during the day
but we'll call you back. When we go to bed we unplug the phone because people will and do call at 3 AM
and believe me, I need my beauty sleep, but I will call you back. Because the phone lines and email are
open 7 days a week 24 hours a day there are times I have to run to Walmart and am not here to take a call,
but I am very good at returning calls. If we are out of town, I always have a lap top with me and check my
voice mail regularly. I turn the phones on around 8 and turn them off around 10. If you get voice mail,
please leave a message, I will call you back. If you call in the afternoon and get voice mail, I am most likely
picking my kids up from school. I will call you back! Certain times of the year are extremely busy for us- the
last two weeks of September, the entire months of October and July and the week of Thanksgiving. Please
bear with us during these times- we process the contracts, answer calls and emails and get everything done
as quickly as possible!! Thanks!!

2. What is Coosawattee River Resort? The resort is 10,000 acres in the north Georgia mountains in
a town called Ellijay. We are about 70 miles north of Atlanta and about 70 miles south east of
Chattanooga. The resort is located right off the "4 lane" (Interstate 515) with easy access. Inside of the
resort are 7000 buildable lots and we are about 60% built up. Since this is in the mountains the houses
are not on top of each other, they are spread out. This is a gated community, but not like what you would
see in Florida or Atlanta. All the houses are different, the land is in the mountains, and the lots are heavily
treed. The resort offers swimming pools and of course the Coosawattee River runs through here, the
resort offers a tube run for $2.00 a head. Guest are allowed to use the amenities. All of our cabins are
within the resort and all of us live in the resort.

3. What's with the $25.00 gate fee? The resort voted a few years back and decided it would be a
great way to raise money if they charge the rental companies $25.00 a group to use the resort. We have
no control over this. In the past two years we have seen an increase in the rules pertaining to this. We
now must provide the resort with a list of people that will be in the resort, as well as the cabin name and
dates of arrival and departure. Yes it is a hassle to keep up with. But there's nothing we can do about it. So
we just grin and bear it. You will have to also :)

4. Why can't we just leave the directions at home and call you when we get there?
Well, this is a good one. We have two small children ages 5 and 8 that attend school here and have a host
of other needs, like dinner and baths.   Plus,as we mentioned this is a 10,000 acre resort. After getting a
ton of calls from folks at the gates at 1 in the morning saying they "just decided to call when they got here" I
drove all the directions to the cabins and they are precise. If you have your directions, you will get to your
cabin. We figure if we have to get up in the middle of the night, get dressed, yank the kids out of bed, we
oughta get paid for it. Since we have instituted the fee for escorting folks to the gate, we haven't had one
call. If you get really lost, there is 24 hour security in the resort, they drive around in white trucks. Go back
to the gate you came in and push the button and ask for security. One of the guards will come and get you.
You pay a $25.00 fee for use of the gates and amenities.

5. What's with the cleaning fee?   CLEANING FEES ARE BASED ON THE NUMBER OF PEOPLE IN
YOUR PARTY. PERIOD. Another good one. You will be renting someone's house. Not a hotel room with
a bed and a television but a house. Some of our houses are really big (3500 square feet) some are
smaller (1000 square feet). When you stay in them we find the entire house gets used, not just the bed.
So the entire house has to be cleaned. The hot tubs have to be done, the decks have to be pressure
washed. Some of the houses have a ton of glass in them which people put their hands on. We want you
to have a good time, we want you to marinade your steak on the top shelf of the fridge and then let it run
all down the entire unit and pool in the bottom. We want you to cook your eggs on the flat stove top, not
wipe it up and then let it burn on there for a week- but someone has to clean that up. Our clean fees are
based on the number of people in your party. Period. We find this to be the simplest way to get the
cabins back to a rentable state. 16 people make a lot more mess than 2, believe us, we know. 16
people use a lot more linens and towels. There is more trash. It's based on the number of people, not the
size of the cabin. The cleaning on the cabin is done AFTER you leave the cabin, we do not offer maid
service. ALL of the cabins provide washer and dryers and if you want to wash the linens or towels while you
are there, you are welcome to do so. We provide a full set of towels and linens for your stay and you will
find the cabin clean when you get there, but we don't clean while you are in, drop off towels or pick up the
trash. The cleaning fee you pay is for after you leave to get the cabin ready for the next renters.

6. What if we are really clean and want to clean it ourselves? Well we tried an experiment this year
and charged $25.00 to let the renters clean themselves. We even provided details on how to clean and
what to clean etc. We charged the $25.00 to go over and haul out the trash and to take inventory of the
cabin. We had 50 people this season that chose this package- out of the 50 people 5 cleaned...which
means, you got it- 45 did not. So we go over to check on things, it's not done, we have to call in a cleaner
or do it ourselves, it caused a LOT of havoc when we had a three hour window and the linens take 3 hours
to do. Then we'd bill the renters back for the cleaning they said they'd do but didn't- cause you know we
gotta pay the cleaners especially when they get called out on a day they had other things planned, and folks
would dispute the cleaning charge. So we tried folks, but it didn't work. We now bill and schedule all the
cleans to make sure the cabin is ready for the next group to enjoy. Again, clean fees are based on the
number of people in your party.

7, How about trash? This is Ellijay Georgia which is a small town, I have forgotten our population but
suffice it to say that we are small. We don't use a garbage service, we take the trash to the dump, which
means one of us or the cleaner takes the trash to the dump. We don't mind doing this, really. I love the
lady that runs the dump and see her about daily. What we do mind is when you don't bag your trash and
we have to do it for you. Below are pictures to show I am not making this up! A nightmare- a weeks
worth of scrap food, beer bottles, dirty diapers and various other assorted unusable items, placed into two
30 gallon trash receptacles and allowed to bake for one week. We provide trash bags at
the cabins. We provide directions to the dump if you are so inclined. Your stay includes one trip to the
dump. If you have more trash than will fit into the receptacle you will have to make a trip to the dump. If
you run out of trash bags, you will need to bring some with you or go buy more. If you are having a large
party and would like us to come by and pick up the trash we will do so at a rate of $25.00 per hour. The
dump is open 7 days a week and is located outside the resort gates.

8. Why do you have so many rules? We have been doing this for 23 years. We could write a book
about it that would be both humorous and heartbreaking. We are responsible for other people's homes, we
  have millions of dollars worth of homes in our inventory. We take this very seriously. These are not
hotel rooms, they are actual honest to goodness real live peoples homes that you are staying in. We do
not want your child to get a knife and cut up the wood floor, you to pour wine in the hot tub, flush dolls
down the toilets, remove the doors from the bedrooms, take down the curtains, punch holes in the wall or
throw canned food items on the wood floor, all of which have happened plus a ton of other things that
don't come to mind at the time. We allow for "normal wear and tear" on the cabins, which means we
expect you to walk on the floors, flush the toilets, run the dishwashers, sleep in the beds, but anything that
is done that causes permanent damage will result in a charge to your credit card. We have to have a lock
tight contract to enforce this to be sure folks pay for what they do. We don't feel we should pay for major
damage people do, nor do we feel our owners should suffer the loss of cabins they love and care a great
deal about. Its pretty much as simple as that. I started out with a contract that literally said "Leave the cabin
the way you found it and have a great time" and it has grown into the one you get now. Simple, over the
years things have happened, we've been held accountable for someone else's negligence and so it goes
into the contract so we are not liable for someone else's negligence. We know you are on vacation, we want
you to have a good time, but really a lot of people are not mindful of causing damage. And a lot of people
won't watch their children.

9. What's with all the waving in the resort and in town? We are a very friendly group of folks up
here. Everyone knows everyone and lots of folks are even related to each other. We take care of our
own and we take care of folks that come up here to enjoy the beauty and lifestyle of the mountains. We
pride ourselves on not being too busy to stop and chat or to wave as we drive by. We try hard to keep our
town and river's clean. We stop and smell the roses even though most of us work 7 days a week. So
when you come slow down a bit and smell the flowers, enjoy the rain, listen to the birds, wave to the folks
you drive by. Happiness and good will are contagious.   Besides you'd smile and wave a lot too if you
were lucky enough to live here year round.

10. How come when I call I only get voice mail? Again, lack of progress and honestly folks, we like
that. Our cell reception in the mountains is spotty at best. We actually miss those days when folks didn't
have a cell phone glued to their ears all the time. But if you call us it will go to voice mail and we'll find a
high spot to call you back as soon as we can. You'll be calling our office number (706-276-1408) which is a
land line but there are times I have to go to the dentist or something and am out, but I will return your call.
We'll get back to you as soon as we possibly can.

11. What if I want to come up and you know, really have a vacation and drink the whole time I'm
there? Have at it if you can drink responsibly. Inside the resort quiet time is from 10 PM until 8 AM. If a
neighbor notices you throwing someone off the top deck of one of the houses, they might be inclined to
call security so be prepared. The general rule in here is to treat your neighbors as you want to be
treated. Lots of folks in here don't want to listen to loud music in the middle of the night no matter how
great your taste in music is. Up until a few years ago Ellijay was a dry county, we now have a few liquor
stores and bars, we actually like these and like the folks that run them. But a word of caution, Gilmer
County has the highest percentage of DUI arrests in the state and they will take you to jail, no questions
asked. Please do not call Lonesome Paws if you find yourself in this predicament (yes it has happened)
we don't know any bail bondsmen. No drinking by anyone under 21 in any of our cabins and no drugs
period. And while we're on it, don't shoot your gun off inside the resort (yes that has happened also).

12. Man the place is huge, how do I get around? This is a large resort but it is pretty easy to get
around in. Within the resort you will find green markers that will direct you to various amenities. We keep
maps in most of our cabins but they get taken and we suggest you stop by the POA (property owners
association) and pick one of these up for your use here. They cost $10.00. At the POA office there is also
an area that has brochures for local attractions and directions to the amenities. The POA office is located
right past the Beaver Lake gate on the right. Their phone number is 706-276-1060. This is where you will
need to go for tube sign up as well.

13. What about groceries and such? We have tons of grocery stores here. The main road through east
Ellijay, the one you will arrive on is 515 or the four lane. There are at least 6 grocery stores on this road as
well as a 24 hour SuperWalmart. We also have about every fast food place you could want as well as some
finer dining places. Check our links of things to do up here page for suggestions- always a work in
progress. You will find brochures to restaurants in your cabin and you may also want to check out
restaurants.com and put in our zip code- 30540.

14. How do I get a guest pass? There will be a guest pass in your cabin. They are white and look like a
credit card. There will be seven punches on them, each punch is good for four people for the day. The
pools will require you to register with the cards. You must also have them to go tubing. If you find there is
not one in your cabin most likely the renters prior to you have forgotten and taken it home, call our office
and we will get one to you as soon as possible.

15. Why do you charge for day guests. I mean why can't I rent a cabin for the two of us and
invite my 40 closet friends to come up for free for the day? Day guests use the electricity and flush
the toilets. They use the guest passes and go to the pool. We must put them on the gates for entrance.
They take naps in the beds and use the hot tubs. In essence, there is no difference for us or the cabin
owners if your guest spend the night or not and we charge for their day stay.

16. Okay, I got here and there is some food in the refrigerator...the renters prior to you most likely
left it thinking you might enjoy it. When we clean, we remove unopened food (and ask that you do as well
upon vacating the cabin) but we allow guests to leave condiments and unopened food. If you don't want it
throw it away, or leave it. There is no need to call our offices about this, someone was just trying to be nice.
What is left that we allow are Popsicles, whole watermelon, frozen pizza, cases of beer, unopened bottles of
wine and a host of other things. If you don't want it, toss it.

17. When I got home there was another charge to my credit card, what's up with that? It clearly
states on the contract what is to be expected upon your departure from our cabins. If you do not do this,
you will be billed for it.    We also catch extra guests being snuck in on occasion and we bill for that.   If you
do not clean, you will be billed for it as per our contract. Other things we bill for are extra people or dogs
you have not declared, lost guest passes, lost keys, trash that you have not bagged (and we have had to
take it to the dump) and damage to the cabin or lost or broken items.

18. I came up to the mountains to sit around and watch television all day and cannot get my
favorite program to come on, can I move to a different cabin that has my show on? Or can I just
go over and use another cabin for an hour or so?   Most of the cabins have Directv or Dish network, it
is up to the owners of the cabins which package they put in their own cabins, we do not require them to have
every cable channel including HBO or anything. You can expect to get the network Atlanta channels- ABC,
CBS, NBC and FOX. If your favorite channel is HBO you most likely will not get it at the cabin. With 14
cabins, we do not remember which cabins have which channels, sorry we just don't. Only one of the cabins
does not offer premium television service, please check the compare the cabins page and that page will tell
you which cabins get which type of television service (but again, we don't know which channels each gets)
No you cannot use another cabin while you are here unless you will pay for the night and the cleaning fee
on it.

19. When I booked I was going to bring my dogs but then I decided at the last minute to leave
them at home,   when can I expect a refund for my dog fee since I did not bring them? We are one
of the few dog friendly rentals in the area. We charge a very nominal fee for your dog to stay which pretty
much gets rolled into extra cleaning because of dog hair. Once your contract is processed you are pretty
much set with what you have indicated to us. We pay a fee to run Visa's, we pay a fee to refund Visa's. We
ask for your final people and dog count 30 days before your arrival. If you decide not to bring your dog,
we're really sorry your dog won't get to enjoy the mountains but we can't go back and refund. This goes for
extra people also, we're sorry Uncle George cancelled at the last minute, but at 30 days before your
booking, you are locked into what you tell us. We need to inform the gates and get gate passes to the POA
and a ton of other things that have to do with your booking. We cannot keep changing your contract. If you
decide to add extra people to your contract this presents no problem as we do not incur monetary charges
to us that we are not reimbursed for to charge your card- in essence it comes down to it costs us to make
the refunds. For any contract changes within the 30 day window, there will be a $10.00 charge. To change
your reservation at that time requires us to go into the POA office and pull your gate pass, issue another
one, redo your contract etc. It means more time and sorry folks, but time is money.

20. Why do you charge a cancellation fee? When we run your credit card for your reservation we are
charged fees by the company that handles our account. Then we have a ton of time into making your
reservation, we have you on our computer system, we have eaten ink up on our fax machine when you have
faxed your contract over and we have talked to you on the phone a few times. We need to be paid for our
time invested and so we charge the cancellation fee. If you cancel at the last minute, we most likely have
turned down many rentals for your time slot and our chances of booking your cabin at the last minute is nil.

21. We are prepared to make you an offer on a stay at one of the cabins, it's well below what
you have advertised but it looks like its sitting empty this week so you'd rather have our rental
than no rental right? The cabin rates are set by us and the owners according to current market
conditions. If an owner is aware of the rates we charge and we "bargain" it they aren't happy. We offer
specials on some of the cabins during certain times of the year, check those on our main page- but we can't
and won't take "offers" on the cabins.

22. Why do you have a minimum of one week rental during certain times of the year? I mean,
we   really only want to stay Christmas Eve and Christmas Day? Economics. During certain times of
the year we are really busy up here. The holidays are packed, this is a great place for Thanksgiving. If we
book three days of Thanksgiving, that means there are four days sitting when someone else would have
taken the week. We would much rather have the week rental, it means more dollars for our owners and it is
also much easier for us to watch the cabins when we have one rental in during the week instead of two.

23. Why can't we check in on Christmas Eve?     We are a family run business. We want to enjoy the
holidays as well. If you check in on Christmas Eve and get lost in the resort or need to call to have us do
something for you it is time away from our families....Santa Claus does not like this much. On a serious
note, the Holidays are family time, you are most likely enjoying your family if you are here for vacation. We
have most of our cabins filled with extended families enjoying their traditions of the season. We want the
same for our families and our offices are closed during certain days so we can remember what is most
important to us, God and family.

24. Whats with the hot tubs? Almost all of our cabin have hot tubs which we ourselves maintain. When
you arrive you may find that the water is a little cloudy and not quite at the right temperature- this indicates
that we have emptied the hot tub before your arrival and have added in the chemicals. If the hot tub is not
safe to use when you arrive (30 minutes after the chemicals are added in they are safe to use) we will leave
you a note but this very rarely happens. If you see foam in the tub or the water is cloudy, this is NORMAL
when the tub is first done- the foam will dissipate and the water will clear as the tubs cycle. When we do the
hot tubs we set them on a cleaning cycle that will maintain the hot tub while you are there, we ask you to
please NOT push ANY buttons on the tub to program it differently, the ONLY buttons you should push is the
one that says JETS to turn the jets on and off. Please do NOT turn the hot tub off at the electrical outlet as
this will make most of the tubs start the main start up clean cycle. In essence, we do the tubs, they are
clean, if they're not hot enough when you get in they will be and please do NOT reset the settings on them.
One of our staff will come by during the week to test them, you may not see us, but we come by to make
sure they are okay.

To be continued....

"FAQ "
Frequently Asked Questions

C. 2007 by Property
Management,
permission

Lonesome Paws
Rentals
Ellijay, Georgia 30540;
706-276-1408
fax 866-302-4174 email